We are excited to share the latest updates and improvements we've made to enhance your experience. Based on valuable feedback from our clients, we've focused on refining key integrations and the first parts of a broader improvement to our DocuSign integration.

Civica Cloud Authentication

We have enhanced our existing Civica Integration to include Civica Altitude. Please note, this change only affects the authentication workflow with Civica; the processes for creating contracts and pulling contract spend remain unchanged.

DocuSign Approval Changes

Enhanced Error Handling

We have improved the error handling for the DocuSign integration as part of a larger update to the DocuSign integration. This enhancement aims to reduce the number of issues where DocuSign integrations fail. Instead of needing to contact support, the system will now prompt you with the necessary steps to resolve any issues.

Improved DocuSign Email Content

We have updated the email content from DocuSign to include a title with the record type (e.g., Contract) and the reference (e.g., Contract Number). This improvement is designed to help you quickly identify the purpose of the DocuSign approval.

We receive a lot of interesting suggestions from customers and recently dedicated time to implementing some of the ideas that we believed would significantly enhance the experience for evaluators. 

Key enhancements delivered 28-Jan-25:

• Consensus comments added to 'Evaluation Scoring Data' CSV report.
• Improvements to Conflict of Interest - when a conflict is raised the panel member must submit a declaration for approval prior to being able to proceed.
• Download individual evaluator results prior to consensus stage.
• Additional 'Final score' column to highlight any changes in individual scores that result from the consensus meeting.
• Response documents moved to own section to reduce noise in the consensus review section. Now available by clicking on 'Documents' button. See screen below.

• Reordering of respondents in mail merge reports to be in accordance with how they rank / score i.e. highest to lowest.
• Mail merge reports can be selected as the final Evaluation Report (sent to Go to Market for RFx finalisation).
• Inclusion of questions and respondent business name in the evaluation summary table.
• Ability for Admin and Evaluation Chair to quickly switch between modes (Evaluator and Admin/Chair).

Read the full article, complete with detailed descriptions of the functionality and screenshots.